Frequently Asked Questions
Q: What certifications does 1st Choice have?
A: We are certified as a Home Services Agency by the Illinois Department of Public Health (IDPH). As an agency, 1st Choice provides NON-MEDICAL services only. Our employees and contractors have Worker's Compensation Insurance, are bonded and liability insured.
Q: Will my insurance/Medicare/Medicaid cover elder care?
A: 1st Choice does not bill Medicare and Medicaid. We accept long term care insurance policies that cover home care service.
Q: How qualified are your caregivers?
A: A majority of our caregivers have formal caregiving training and have attended schools that offer Nurse Aide courses. Those who are not certified have at least two years of experience taking care of the elderly. We also insist on thoroughly screening our caregivers by conducting criminal background checks and verifying our applicants' professional and personal references.
Q: What if I don't like the caregiver that 1st Choice sent me? Can I request somebody else?
A: Definitely! We are aware that personality differences can happen, even after rigorous screening. We are always ready to replace your caregiver if you wish to have someone else.
Q: I have two senior relatives living together. Do you offer discounted rates for couple care?
A: We do offer discounted rates for couple care. Please give us a call today to find out about how you can save.
Q: Can your caregivers operate a feeding tube or a Hoyer Lift?
A: Our Certified Nurse Aides and caregivers can operate a Hoyer Lift. However, managing a feeding tube is technically NOT allowed by the IDPH because it is considered as a medical service.
Q: I want to try your service before I commit. What is the minimum amount of time that I can hire a caregiver?
A: You may hire a caregiver for a minimum of three days (in one week) for at least six hours per day.
Q: Mom likes to go around town every week. Will your caregivers drive?
A: We have caregivers who drive, but they may not use their own car when they take mom or dad out. According to our Company regulations, the client's car has to be used for this purpose.
Q: Can your caregivers communicate competently in English?
A: Absolutely! 1st Choice values its multi-cultural workforce, with caregivers coming from various ethnic backgrounds. However, we make sure that all of our caregivers are able to read, write and communicate clearly in English.
Q: Do I have to sign a service contract?
A: Yes. The client can terminate the service agreement at any time. You will not be billed for days where service is not rendered.
Q: Do I have to commit to a set schedule?
A: Not necessarily. We will adjust to your preferred times and days. We require a minimum of three days in a week, and at least four hours per day.
Q: What type of tasks do caregivers perform?
A: Our caregivers may do the following: personal care, assist with walking, dressing up, meal preparation, assist with range of motion (ROM) exercises, light housekeeping, light laundry, providing companionship, escorting clients to medical appointments or social activities, as well as running errands.
Q: How many days off will a live-in caregiver have?
A: We have live-in caregivers who work 4 days in a week and take 3 days off. Live-in caregivers are supposed to have a minimum of 5 hours of uninterrupted sleep out of the 8 hours expected based on the new Domestic Care Act of 2015
Q: I have an emergency. How soon can I hire a caregiver?
A:We can send a caregiver within 12-24 hours.
Q: My relative is currently in the hospital. Do you offer bedside caregiving?
A: We do offer bedside caregiving in hospitals, nursing homes, or rehabilitation facilities.
Q: I'm out of state. Can I still get in touch to arrange services for my relative in the Chicagoland area?
A: Absolutely! Just dial our main office number or one of the 24/7 on-call numbers and someone will be ready to assist you.